Privacy Policy

Introduction

Welcome to Ceolla (www.ceolla.com), operated by YS Ceuticals (hereinafter referred to as "Ceolla", "Proprietorship", "we", "our", or "us"), a Proprietorship firm registered under MSME/Udyam.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website, you confirm that you have the capacity to enter into a legally binding contract under Indian law and agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

  • Registration Information: Name, email address, phone number, date of birth, gender
  • Order Information: Shipping address, billing address, order history
  • Payment Information: We do NOT store your payment details. All payments are processed by secure third-party payment gateways (Razorpay, PayU, etc.)
  • Communication Data: Customer service inquiries, product reviews, survey responses
  • Marketing Preferences: Newsletter subscriptions, SMS/WhatsApp opt-ins

B. Information We Collect Automatically

  • Device Information: IP address, browser type, operating system, device ID
  • Usage Data: Pages visited, time spent on site, click patterns, referral sources
  • Location Data: Approximate location based on IP address (with your consent)
  • Cookies & Tracking Technologies: See our Cookie Policy below

C. Sensitive Personal Data

We collect skin concern information (acne, pigmentation, sensitivity, etc.) only with your explicit consent to provide personalized product recommendations. This data is treated with the highest level of security.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Order fulfillment – process and deliver your orders, manage payments, send order updates
  • Customer service – respond to inquiries, resolve complaints, provide support
  • Personalization – recommend products based on your skin concerns and purchase history
  • Marketing – send promotional emails, SMS, and WhatsApp messages (only with your consent)
  • Analytics – improve our website, products, and services based on usage patterns
  • Legal compliance – comply with tax, accounting, and regulatory requirements
  • Fraud prevention – detect and prevent fraudulent transactions and unauthorized access

You can opt out of marketing communications at any time by clicking “Unsubscribe” in emails or contacting us at info@ceolla.com.

3. How We Share Your Information

A. Service Providers

  • Logistics partners for order delivery (Delhivery, Bluedart, etc.)
  • Payment processors for secure payments (Razorpay, PayU, etc.)
  • Marketing platforms for email/SMS campaigns (with your consent)
  • Analytics tools for website performance (Google Analytics, Meta Pixel)

B. Legal Disclosure

We may disclose your information to:

  • Comply with legal obligations (court orders, tax authorities)
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our Terms & Conditions

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

  • SSL encryption for all data transmitted through our website
  • Secure storage on protected servers with restricted access
  • Access controls allowing only authorized personnel
  • Regular security audits to identify vulnerabilities

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

  • Account Data: Until you request deletion or account closure
  • Order Data: 7 years (for tax and legal compliance)
  • Marketing Data: Until you opt out or withdraw consent
  • Anonymized Data: May be retained indefinitely for analytics

6. Your Privacy Rights

Under Indian data protection laws, you have the following rights:

  • Right to access your personal data
  • Right to rectification of incorrect data
  • Right to erasure of your data (subject to legal requirements)
  • Right to withdraw consent for marketing or data processing
  • Right to data portability
  • Right to object to direct marketing

To exercise your rights, contact us at info@ceolla.com.

7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality (shopping cart, login)
  • Analytics Cookies: Track usage to improve performance (Google Analytics)
  • Marketing Cookies: Display personalized ads (Meta, Google Ads)

You can manage cookie preferences in your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing personal data.

9. Children's Privacy

Ceolla products are intended for individuals 18 years and above. We do not knowingly collect personal data from minors without parental consent. If you believe we have collected data from a minor, please contact us immediately.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside India for service provision. We ensure adequate safeguards are in place to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect the latest revision. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Maharashtra, India.

This Privacy Policy is published in compliance with:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Digital Personal Data Protection Act, 2023 (as applicable)